FAQs
Frequently Asked Questions (FAQs)
1. How can I place an order ?
To place an order, simply browse our website, select the desired items, and proceed to checkout. Follow the prompts to provide shipping information and complete the purchase
2. Can I modify or cancel my order after it's placed ?
Once an order is placed, modifications or cancellations are not guaranteed. Contact us immediately at contact@diamora.co, and we'll do our best to assist you.
3. How do I track my order ?
Once your order is shipped, you will receive a shipping notification email containing tracking information. Use this information to track your package.
4. What is your return policy ?
Our return policy allows for returns within 30 days of receiving the order. For more details on the return process, please refer to our Return and Refund Policy.
5. What should I do if I receive a faulty or incorrect product ?
If you received a faulty or incorrect product, please contact us at contact@diamora.co, and we will assist you in resolving the issue promptly.
6. How long does it take to process a return ?
Credit card refunds typically take 5-10 business days to appear on your statement once the return is processed.
7. What payment methods do you accept ?
We accept various payment methods, including credit/debit cards and other secure payment options available during checkout.
8. How do I contact customer support ?
You can reach our friendly customer support team via email at contact@diamora.co or by dialing +1(307)215-9254 during business hours.
9. Do you ship internationally ?
Yes, we offer worldwide shipping. Delivery times may vary based on your location. Refer to our Shipping Policy for detailed information.
10. Are my personal details secure ?
Yes, your privacy is important to us. We handle personal information in accordance with our Privacy Policy. Rest assured that your data is secure.
11. How can I stay updated on promotions and new products ?
Subscribe to our newsletter to receive updates on promotions, new arrivals, and exclusive offers. Simply enter your email on our website.
12. Where is DIAMORA located ?
Our physical address is 29 Rue de Gouesnou, 29200 Brest, France.
If you have any additional questions or need further assistance, feel free to reach out to us. We're here to make your DIAMORA experience exceptional!
Sparkle on,
The DIAMORA Team ✨💎