Shipping policy

At DIAMORA, we understand the excitement of receiving your order promptly, and we strive to make our shipping process as transparent and efficient as possible.

1. Order Processing Time :
Due to high demand, orders are processed from older to newest ones, and dispatching usually takes about 2 to 5 working days. You will receive a shipping notification email to inform you when your item is on the way.

2. Delivery Address :
Your order will be sent to the address provided during your DIAMORA order. Please ensure that the address is complete with a house number, street, and postal code, and that it is the correct delivery address.

3. Delivery Time Estimates:
We proudly ship worldwide! Our secure and fast shipping aims to deliver your order within the following estimated time frames:

EUROPE	7 - 14 WORKING DAYS
REST OF THE WORLD	7 - 14 WORKING DAYS
AUSTRALIA & USA	5 - 12 WORKING DAYS

4. Delivery Delays:
While we do our best to provide quick and efficient service, occasional delays may occur. If you haven't received your item after the estimated delivery date, please be patient and follow these steps:

Step 1 : Check the delivery address of the order.
Step 2 : Look for a red card from the mail through your letterbox or check with neighbors and places around your property.
Step 3 : Contact us at contact@diamora.com, and we'll assist in resolving the situation.

5. Policy and Terms:
By placing an order at DIAMORA, you are responsible for original shipping charges, applicable custom import fees, and the cost of return shipping back to DIAMORA. This applies even to shipments refused at delivery.

For any shipping-related questions, please email us at contact@diamora.co

Note to International Buyers :

Please be aware that we have no control over local delivery services. Delays may occur due to customs checks, slow local delivery services, or busy periods of the year.

Sparkle on,
The DIAMORA Team ✨💎